Complaints & appeals

Tell us what happened and what outcome you need.

One support route for customer-service complaints, moderation appeals, verification decisions, product safety, harmful content and privacy concerns.

Start here

The essentials at a glance

For an order, listing, message, review or profile, use its issue or report control where available.

Provide the exact order, listing, conversation, report or user reference and useful evidence.

If the first response does not resolve it, reply and request escalation.

Practical guide

Reply to the decision with the affected reference, what you think was wrong and new relevant evidence.

Report the exact product, listing, message, profile or review. Blocking may limit contact but does not withdraw a report.

State the data right or concern, or give the page, device, assistive technology and barrier. BeautyBye may need to verify identity securely.

Reports are triaged based on available information and risk. Contact emergency services for immediate danger.