Seller, Shipping and Payout Terms

Version 1.0. This policy supplements the Marketplace Terms and applies when you sell.

Eligibility and listings

You must remain professionally verified and have an approved, active seller profile. Complete Stripe Connect onboarding and keep legal, business, address, tax and payout information accurate. You warrant that you own or are authorised to sell each item and that every listing is truthful, current, lawful, safe and compliant with the Product Safety Policy. Display names do not replace legally required trader identity information.

Charges

The buyer pays the checkout total shown before purchase. BeautyBye currently calculates a transaction service fee shown to the buyer and may waive it. Collection-only large furniture/equipment listings can carry a GBP 5 listing charge, shown before creation. Optional three-day listing boosts cost the greater of GBP 1 or 5% of the asking price, shown before purchase. A charge is made only through the disclosed flow; future pricing may change with notice and never retrospectively.

Packing and dispatch

Use only the label or QR code issued for that order and parcel. Pack to protect the item and carrier network; comply with size, weight, dangerous-goods and prohibited-content restrictions; hand the parcel to the selected carrier within the dispatch deadline shown in the order; and retain handoff evidence. Never ship aerosols, flammables, leaking chemicals or another restricted item through a service that does not accept it. Collection-only furniture/equipment must not be shipped through BeautyBye.

Tracking and failed delivery

BeautyBye records carrier scans and may poll tracking. A label purchase is not proof of dispatch. No dispatch, a stalled or exception shipment, loss, damage or return to sender may lead to investigation, cancellation, refund, label reconciliation or payout hold. Cooperate with carrier claims and do not reroute or reuse a label. BeautyBye does not guarantee carrier transit times.

Payout

Before qualifying payment the payout state is Not started. After authoritative delivery or confirmed collection, eligible proceeds are normally scheduled after the 48-hour platform review window. A buyer review of at least three stars may permit earlier release after a minimum anti-abuse dwell. Payment uncertainty, an issue or refund, account or listing investigation, Stripe requirements, incomplete KYC, disabled transfers, reconciliation or legal duties may delay or block release. Funds are not held in escrow. Stripe and the receiving bank control transfer processing after release.

Refunds and recovery

You authorise BeautyBye to administer full or partial refunds and, where supported, reverse a related Stripe transfer. If a refund, chargeback, carrier adjustment, duplicate payment or other amount attributable to you exceeds unreleased proceeds, you must repay it. We may set off an undisputed amount against later proceeds where lawful and after notice. We will preserve the order record and provide a complaint route.

Tax and records

You are responsible for tax invoices, VAT treatment, product records and taxes arising from sales. Provide information needed for HMRC platform reporting. BeautyBye may verify it, aggregate consideration and fees, report where required, and provide your reported information to you. Reporting thresholds are not tax-free allowances.

Restrictions and complaints

We may hide listings, stop sales, hold payouts or restrict selling for safety, authenticity, repeated non-dispatch, legal, verification, provider or fraud reasons. Urgent action can precede notice. Email customerservice@beautybye.co.uk with the order or listing ID to request review.