Buying
Listings, checkout, delivery, review and order issues.
BeautyBye Help Centre
How can we help?
Choose the area that matches what you are trying to do. Each guide explains what to do, what happens next and where to get help.
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The essentials at a glance
Selling
Verification, seller readiness, listings, orders and payout.
Delivery & collection
Addresses, parcel presets, carriers, tracking and handoff.
Returns & refunds
Inspection, evidence, the 48-hour review window and outcomes.
Payments & payouts
Fees, refunds, Stripe Connect and payout holds.
Reports & complaints
Safety, moderation, privacy and accessibility concerns.
Practical guide
What to do and what happens next
What to include
Your account email, the relevant order, listing, conversation or report reference, a short account of what happened, useful screenshots or photographs, and the outcome you need.
Urgent safety concerns
Report the exact product or content and preserve evidence. Do not return a hazardous product until instructed. Contact emergency services where someone is in immediate danger.
Privacy and accessibility
Use account controls for data export or deletion where available. For an accessibility barrier, include the page, device, assistive technology and outcome needed.