Inspect promptly
Check the item, condition, quantity, labels and accessories after handoff.
Returns & refunds
When an order is not as expected.
A practical guide to inspection, evidence, payout hold and refund handling alongside rights that may apply by law.
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The essentials at a glance
Open an issue
Report loss, damage, mismatch, wrong item, unsafe goods or suspected counterfeit promptly.
Preserve evidence
Keep the item, packaging and labels and take clear photographs.
Practical guide
What to do and what happens next
48-hour review window
Authoritative delivery or confirmed collection opens the platform review window. Prompt reporting helps preserve payment and carrier evidence but does not remove a statutory right that cannot lawfully be excluded.
While review is open
An unreleased seller payout is held. BeautyBye may ask for more evidence, arrange a return, reject an unsupported claim, cancel or approve a full or partial refund.
Hazardous or counterfeit goods
Do not use, alter, repair, dispose of or return the item until instructed unless needed to prevent immediate harm.
Cancellation
Rights depend on the parties, purpose and item. Some consumer distance sales may have cancellation rights, with exceptions including certain unsealed hygiene goods. There is no invented universal 30-day return promise.